FAQ

Questions

FAQ

If you are travelling with your pet to the EU or Northern Ireland, we would advise contacting Pawsome at least 4 weeks or more before you plan to travel.

For the most up-to-date information on pet travel to Europe and Northern Ireland, visit – https://www.gov.uk/taking-your-pet-abroad

NB: There are different requirements for some countries you may be travelling to, and we would advise checking the entry requirements of the country that will be your port of entry into the EU, as well as your final destination well in advance of travelling to ensure you are fully aware of any requirements.

As of January 1st, 2021, the United Kingdom became a Third Country with respect to the EU Pet Passport Travel Scheme.

  • UK Pet Passports are no longer being issued and are no longer valid for travel from the United Kingdom into the EU and Northern Ireland. Animal Health Certificates (AHCs) are now required for travelling with our pet dogs, cats and ferrets to the EU and Northern Ireland from the UK (non-commercial travel) *

*Export Health Certificates are required if pets do not meet these criteria

  • Written proof that your pet’s Microchip was scanned BEFORE the Rabies vaccination was administered
    • Accepted proof = Existing Pet Passport, a Certified Rabies Certificate or your pet’s clinical history record stating this, emailed directly by your regular vet to the team at Pawsome Pet Travel
  • Rabies vaccination: this MUST be done
    • After the pet is at least 12 weeks of age
    • At least 21 days before the date of travel AND before the completion of the AHC
    • Accepted proof = Existing Pet Passport, a Certified Rabies Certificate or your pet’s clinical history record stating this, emailed directly by your regular vet to info@pawsomepettravel.com

NB: To comply with GDPR – Pawsome Pet Travel will need you to request your regular Vet emails us directly, your pet’s clinical history with regards to microchip implantation, scanning of the microchip BEFORE administering the Rabies vaccination.

Email address: info@pawsomepettravel.com

  • Vaccination card
  • Record of vaccination card
  • Annual healthcheck card
  • Vaccine receipt
  • Microchip implantation certificate
  • AHCs cannot be completed/issued and dated more than 10 days before travelling
  • The pet(s) must travel and enter the EU or Northern Ireland within 10 days of the date of issue
  • Each AHC is ONLY valid for a SINGLE entry into the EU/Northern Ireland
  • Once the pet leaves the EU/Northern Ireland, a new AHC is required to re-enter the EU/Northern Ireland
  • An AHC cannot be re-used
  • The pet must be travelling with the owner OR within 5 days of the owner*
  • The pet must NOT be travelling for sale* (commercial purposes or change of ownership)

*Export Health Certificates are required if pets do not meet these criteria

  • You can have a maximum of 5 pets on a single AHC
  • ALL pets must be owned by the same owner and must be travelling together
  • You can have different species – i.e., a dog, a cat and a ferret can travel on the same AHC
  • Our standard service is 14 days from confirmation of all information and payment.
  • This does not include additional time required to deal with incomplete or incorrect documents submitted to produce the AHC – so to avoid delays in the process, and the possibility of being unable to complete the AHC on time, please be sure to confirm all the required information and payment well enough in advance so that delays may be avoided.
  • Once I have received your email requesting an AHC, along with all of the requested information and documents, I aim to respond within 72hrs to confirm and settle payment (during busy periods this may take longer)
  • I may be able to provide an urgent issue AHC – normally within a few hours of confirmation, should this be required please contact me to see if I can assist you
  • The cost of an urgent issue AHC is £200 for the first pet and an additional £36 per pet thereafter to a total maximum of 5 pets per AHC.
  • Once I have received all of the information needed to complete the AHC, payment has been made and a suitable date chosen to issue the AHC:
    • You and your pet(s) will come to my home here in Paisley, Renfrewshire PA2 postcode for me to scan their microchip
    • Have you sign the owner’s declaration within the AHC 
    • I will take you through the AHC
    • Hand over the certificate and wish you safe travel
  • An AHC for your first pet costs £99
  • Additional pets, to a maximum of 5 pets in total on an AHC, can be added for a fee of £36 per pet 
  • There are NO additional fees for collecting the AHC from Paisley PA2 Postcode – by appointment only
  • Repeat AHCs (after Pawsome has issued your first-time AHC for named pet(s)) benefit from an ongoing discount (please see our homepage for further details)
  • If your pet has an EU (not UK) Pet Passport and the current rabies vaccine was administered in the UK before January 1st, 2021, this is valid for travel until the vaccine is no longer valid (details can be found in passport)
  • If your pet has an EU (not UK) Pet Passport and the current rabies vaccine was administered in the UK after December 31st, 2020, this is currently NOT valid, and you will require an AHC to travel
  • If your pet has an EU (not UK) Pet Passport – UK-based Vets are NO longer permitted to administer the booster Rabies vaccination and update the passport – you would need to have an EU-based Vet do this
  • The AHC needs to be completed by our team in the language of the country you will enter the EU via, I.e., if you are travelling to Spain but you enter the EU via France, then the AHC will need to be completed in French
  • You do need to enter the EU via a specific Travellers Point of Entry (TPE) – click HERE to see the list from which to choose
  • Although the document is called an Animal Health Certificate, it is not the same as a ‘Fit for Travel’ certificate. The AHC does NOT require the Official Vet to perform a clinical examination of your pet.
  • I must however, scan your pet’s microchip and identify them as part of the final stages of issuing every AHC.
  • Once a request has been made for an AHC, I will contact you to arrange transfer of payment by BACS to confirm your request. Once the AHC is issued, you have up to 10 days from the date of issue to enter the EU with the date of issue counted as day 1 of the 10 days.
  • If you request changes to the AHC (I.e., changes to the date of issue for example), I will do this free of charge (maximum single change permitted). Once the AHC has been completed in full, a fee of £10 will apply for each page of the AHC requiring amendment.
  • If you need to CANCEL the AHC once payment has been made, cancellation fees may apply:
    • Within 7 days of travel, NO refund will be issued but you can choose to use the AHC within the 12 months of your initial planned date of travel (issue date dependant upon my availability).
    • More than 7 days BEFORE travel – an administrative fee of £10 will be deducted from your refund, i.e. if you paid £99 for the AHC, then you would receive £89 in refund.  
  • Please see the ‘Request an AHC’ page for details of what I require to generate the AHC for you and your pet(s).
  • The contact email is info@pawsomepettravel.com 
  • The owner who will be named on the AHC as travelling with the pet to the EU must be present during the appointment to issue the AHC as they need to complete the owner’s declaration. 
  • In addition to running a Pawsome service, I work as a clinical vet in practices some days each week.
  • When finalising the AHC, I will be in touch in the final stages to offer a selection of available dates and time periods for the appointment to issue the AHC.
  • ONLY applies to Dogs travelling on AHCs.
  • For the vast majority of Dogs travelling, you’ll need to arrange an appointment with a Vet in the EU to have them tapeworm treated BEFORE you return to the UK: this must happen within 120hrs BEFORE you return, but no sooner than 24hrs.
  • The only exception to this rule is if you are travelling from the UK to any of the following 5 countries: Northern Ireland, Republic of Ireland, Norway, Finland or Malta – in these cases you must tapeworm treat BEFORE you enter these countries – the same timing rules apply (i.e. 24-120hrs BEFORE entering these countries). 
  • Record of the tapeworm treatment, regardless of your journey, MUST be completed by a Vet on the appropriate page within the AHC to allow travel into the associated country.
  • If travelling directly back into the UK from any of the following 5 countries: Northern Ireland, Republic of Ireland, Norway, Finland or Malta – you do NOT need to Tapeworm treat again.